AI Tools FAQs

Infinity AI™ tools is a bespoke dashboard of AI tools, custom-built for each business. It leverages artificial intelligence to streamline various aspects of a business, from sales to customer engagement, ensuring that each decision you make is informed, data-driven, and aimed at growth.

While ChatGPT offers a broad AI experience, it’s a very general tool that lacks the tailored capabilities essential for e-commerce success. Shopifinity Engine™, on the other hand, brings a fully customized experience explicitly designed for e-commerce stores. Our platform includes 17 purpose-built tools, each meticulously crafted to address distinct aspects of your online business – from enhancing customer service with our SureSell & Support chatbot to generating consistently branded content with ConsistentVoice, and diving deep into consumer behavior with IdealCustomer.

The generic output from free ChatGPT can’t compete with our AI’s nuanced understanding of your brand’s voice, customer demographics, and e-commerce needs. We ensure that every interaction and piece of content is strategically aligned with your business goals, creating a cohesive, engaging shopping experience that drives sales and fosters brand loyalty. With us, you’re not just using AI; you’re leveraging a suite of advanced, commerce-specific tools designed to propel your business to new heights.

Infinity AI™ offers a suite of AI-driven tools designed to boost your business’s performance. The key features include:

  •  Brand Voice: Enhance your brand’s voice across all customer touchpoints for consistent messaging.
  •  Ideal Customer Persona: Engages with a virtual avatar of your target market, allowing for in-depth customer insights.
  •  Custom GPT AI Chatbot: A dynamic tool for increasing sales and improving customer support.

Your access to tools depends on the plan you choose. The Pro Plan offers a foundational set of tools for immediate impact. At the same time, the Enterprise Plan provides a more comprehensive kit, including the option for custom tool solutions per your specific business needs.

The Ideal Customer tool creates an interactive avatar that embodies your target market, based on data and analytics. This innovation allows you to ‘converse’ with your customer, asking them questions and uncovering insights that can guide your marketing strategy, product development, and customer experience enhancements. It’s like having a focus group at your fingertips, only more efficient and accessible.

You can expect comprehensive support that includes 24/7 chat and email support for any queries or assistance you may need. Our chat support provides instant responses to ensure that any hiccups are resolved swiftly, allowing you to maintain seamless operations.

Our dedicated support team is on standby around the clock, so you can expect immediate assistance through our chat support. For more detailed inquiries sent via email, we ensure a prompt response that respects the urgency of your e-commerce needs.

The Standard Plan does not include any AI tools. The Pro Plan is your entry into the world of AI-driven commerce enhancement, offering a fundamental set of tools for improving sales, content, and customer understanding. The Enterprise Plan, on the other hand, is a more comprehensive suite, encompassing all the features of the Pro Plan, plus two additional tools designed for a more in-depth approach to your business strategy. Enterprise Plan members also have the exclusive option to commission customized tool solutions from Infinity AI™, providing flexibility for unique business needs.

Absolutely, you have the flexibility to switch gears as your business needs evolve. You can upgrade or downgrade your plan at any time. If you downgrade your plan, you can continue to utilize your Pro or Enterprise Plan until your next billing cycle. If you upgrade your plan, you can use your plan immediately and your new billing cycle will be on the anniversary of your upgrade each month. (Giving you a fresh start on your upgraded plan)

Absolutely. Each Enterprise Plan dashboard is fully tailored to align with your individual business requirements and industry specifics. This customization ensures that the tools and insights offered are uniquely applicable to your business, providing a personalized strategy for growth and engagement that reflects your brand and resonates with your customers.

Our tools leverage no less than 38 different dimensions of data and linguistic analysis to calibrate its tools to your brand’s voice and messaging. This AI-driven adaptability reaches a level of precision that even the most skilled human marketers would find challenging to replicate. By analyzing your existing content and customer interactions, Infinity AI™ doesn’t just match your brand’s tone—it enhances and consistently applies it across your e-commerce presence for maximum impact.

Yes, we are fully compliant with the General Data Protection Regulation (GDPR) and other stringent privacy regulations. We are committed to upholding the highest standards of data privacy and ensuring that our tools adhere to all legal requirements, giving you one less thing to worry about. Our compliance ensures that you can focus on growing your business globally while staying on the right side of privacy laws.

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